Retail Operational Excellence Transformation Leader

2 days ago

Toronto, Ontario, Canada Scotiabank Full time
About Scotiabank

We are a leading bank in the Americas, committed to helping our customers achieve success through a range of advice, products and services.

Job Title: Retail Operational Excellence Transformation LeaderEstimated Salary Range: $120,000 - $180,000 per year

The estimated salary for this role is based on factors such as location, industry standards, and level of experience.

About the Role

This is a leadership position that requires a strategic thinker with expertise in process optimization methodologies. The ideal candidate will have a strong understanding of retail banking segment, including deposit and credit policies and procedures, servicing model, distribution channels, systems, products, and strategic support areas.

The Director, Retail Operational Excellence leads and oversees the optimization of Retail Branch operations, ensuring business strategies, plans, and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures.

Key Responsibilities:
  • Lead and drive a client-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Responsible for re-engineering processes to drive significant improvements in client experience, focusing on streamlining branch workflows to enhance efficiency and productivity, and implementing best practices and standard operating rhythms across all Branches.
  • Provide strategic and tactical oversight of the design and implementation of business transformation initiatives and projects, focusing on productivity, incremental revenue, and/or cost reductions.
  • Collaborate with internal stakeholders to ensure smooth product changes and launches, engaging in the entire lifecycle of product changes, from defining business requirements to implementation, while minimizing administrative burdens on branch channels.
Requirements:
  • Post-secondary education, University Business Degree or MBA preferred.
  • 10+ years of business and consumer/retail experience in the banking sector, with 5+ years in a leadership role.
  • Extensive background in Financial/Product Management/Credit experience within the financial sector.
  • Expertise in project management techniques, including Agile.
  • Strong analytical and critical thinking capabilities.
  • Excellent communication and commercial skills with exceptional strategic thinking capabilities and a client and results focus.
  • Superior influencing skills with excellent interpersonal, communication (oral & written), presentation, and negotiation skills – able to influence all levels of the organization, build consensus, and obtain cooperation through the presentation of insight-based on sound investigation and experiences.

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