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Technical Service Representative

1 week ago

Regina, Saskatchewan, Canada BQ INTERNATIONAL LTD. Full time

BQ INTERNATIONAL LTD. is seeking a Technical Service Representative to join our dynamic team. This role offers an exciting opportunity to provide top-notch technical support to our internal customers.

About the Position

As a Technical Service Representative, you will be responsible for resolving technical issues and requests from users. You will participate in an on-call rotation, providing 24/7 support and escalating issues to senior resources when necessary. Following key service management processes, such as Incident Management and Request Fulfillment, is critical.

This role requires a strong technical background, with experience in troubleshooting and analyzing complex technical issues. You will be expected to maintain accurate records of tasks/incidents, including prioritization and escalation. Strong communication and problem-solving skills are essential.

As a member of our team, you will contribute to the development and maintenance of our knowledge base. This role offers opportunities for growth and professional development, with a focus on continuous improvement.

Responsibilities
  • Provide technical support to users via phone, email, and portal.
  • Participate in an on-call rotation for after-hours support.
  • Follow key service management processes.
  • Maintain accurate records of tasks/incidents.
Qualifications

To be successful in this role, you will need:

  • Strong technical background, with experience in troubleshooting and analysis.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment.