Remote Customer Service Representative

4 days ago


Regina, Saskatchewan, Canada MCI Full time

About the Job

We are seeking a skilled and customer-focused individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for handling inbound customer calls, resolving technical issues, and providing exceptional service to our clients.

Job Description

This is an entry-level position that involves working in a fast-paced contact center environment. As a Customer Service Representative, you will be responsible for:

  • Responding to customer inquiries and resolving technical issues via phone, email, or chat
  • Providing product information and answering questions about our services
  • Handling complaints and concerns in a professional and empathetic manner
  • Working collaboratively with other teams to resolve complex customer issues

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and prioritize tasks effectively
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Benefits

We offer a competitive salary and benefits package, including:

  • Paid time off and holidays
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Ongoing training and development opportunities

About Us

MCI is a leading provider of business process outsourcing services, helping companies deliver exceptional customer experiences. We're passionate about creating a positive impact on our clients' businesses and the communities we serve.



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