Customer Service Representative Opportunities

5 days ago


Regina, Saskatchewan, Canada Mass Markets Full time
About the Company: At Mass Markets, we help customers take on their CX and DX challenges differently. Our goal is to deliver exceptional experiences and drive optimal performance for our clients.

MCI, our parent company, was named by Inc. Magazine as Iowa's Fastest Growing Company in 2019 and ranked 452nd Fastest Growing Privately Company in the USA.

We operate across multiple locations globally, providing business process outsourcing services to mid-market, Federal & enterprise partners through our diverse brands including MCI BPO, MCI BPOaaS, MarketForce, and others.

Our Job Description: We are seeking a highly motivated individual to join our team as a Remote Customer Service Representative. As a member of our team, you will be responsible for handling inbound customer inquiries, troubleshooting technical issues, and providing quality product and services to our clients.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, candidates with excellent communication skills, a willingness to learn, and high reliability are preferred.

Your Responsibilities:
  • Listen to customers, understand their needs, and resolve customer issues


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