Player Support Strategy Lead
2 weeks ago
We're seeking a highly experienced Player Support Strategy Lead to elevate the player support function within our studio, crafting strategies, tools, and processes that create a positive experience for our players. As part of the player experience team, you'll be at the forefront of identifying and alleviating friction experienced by our players.
The successful candidate will have 5+ years of experience in customer or player support, with a proven track record of driving strategic operational improvements. A strong understanding of player support strategies, focusing on achieving operational excellence, process optimization, and data analysis is essential.
You will coordinate with Community, Insights, and global PlayStation Player Support teams to identify, investigate, prioritize, resolve, and communicate on emergent topics from our players. Establishing and maintaining a knowledge base for both players and external support agents through detailed FAQs and runbooks will also be key to your success.
In this role, you'll oversee the recruitment, training, and development of support staff to build a competent and motivated team. With a strong focus on data analysis, you'll set KPIs around player satisfaction and demonstrate success and ROI of support operations by monitoring KPIs and continuously optimizing performance.
The ideal candidate will have experience leading a player support function for the release of at least two online multiplayer games, with expertise in current player support technologies, trends, and best practices. Experience setting up and managing a Zendesk instance is also desirable.
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a comprehensive benefits package. If you're passionate about delivering exceptional player experiences, we'd love to hear from you
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PlayStation Player Support Operations Lead
2 weeks ago
Montreal, Quebec, Canada PlayStation Full timeWe are seeking a seasoned professional to spearhead the Player Support function at PlayStation, driving operational excellence and elevating the player experience. As Player Support Operations Lead, you will be instrumental in crafting a positive experience for our players.About the RoleIn collaboration with the Player Experience Lead, you will build and...
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Senior Player Safety Strategist
2 weeks ago
Montreal, Quebec, Canada Ubisoft Entertainment Full time**Ubisoft Entertainment**We enrich players' lives with original and memorable gaming experiences.Estimated Salary: $120,000 - $180,000 per yearJob Description:The Player Protection and Game Security Director drives the overall player safety strategy for a production. They define the vision to foster a safe and protective player experience. The role is...
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Game Security and Player Experience Visionary
2 weeks ago
Montreal, Quebec, Canada Ubisoft Entertainment Full timeUbisoft Entertainment Seeks Game Security and Player Experience VisionaryWe are seeking a seasoned professional to lead our player safety strategy, fostering a safe and protective player experience.About the RoleThe successful candidate will define and communicate a vision for player safety, driving programs to measure and understand threats, and ensuring...
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Marketing Strategy Lead
2 days ago
Montreal, Quebec, Canada CWB Financial Group Full timeCWB Financial Group is seeking a skilled Marketing Strategy Lead to join our team. As a key member of our marketing department, you will play a pivotal role in building and delivering our marketing strategy across acquisition and retention channels.The ideal candidate will have 5+ years of experience in marketing/com with depth and breadth across Paid,...
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Montreal, Quebec, Canada InfluencerUpdate Full timeGame Safety Advocate Estimated Salary: $120,000 - $180,000 per year.About the RoleWe are seeking a highly skilled Player Protection and Game Security Leadership Director to join our team at InfluencerUpdate. This key role will be responsible for driving the overall player safety strategy for our productions.The ideal candidate will have senior management...
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Operational Strategy Lead
3 days ago
Montreal, Quebec, Canada Valsoft Corporation Full timeJob OverviewSadie Technology Ltd. is seeking an experienced Operational Strategy Lead to drive profitable growth and maintain operational efficiency.
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Director of Player Safety and Security
4 weeks ago
Montreal, Quebec, Canada InfluencerUpdate Full timeJob Description:We are seeking a highly experienced Director of Player Safety and Security to join our team at InfluencerUpdate. In this role, you will be responsible for driving the overall player safety strategy for our productions.About the Role:The ideal candidate will have senior management experience within the online gaming industry or another...
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Marketing Strategy Lead
3 days ago
Montreal, Quebec, Canada Cogeco Inc. Full timeWe are seeking a highly skilled Senior Marketing Professional to lead our marketing strategy and drive growth in the telecommunications sector. As a key member of our team, you will be responsible for developing and executing comprehensive marketing plans that align with our business objectives.With a strong understanding of B2B/B2C marketing principles,...
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Business Strategy Consultant Lead
4 weeks ago
Montreal, Quebec, Canada Desjardins Full timeAre you a strategic thinker with a passion for business growth?About the RoleWe are seeking an experienced Business Strategy Consultant Lead to join our team at Desjardins. As a key member of our senior management team, you will play a critical role in developing and implementing business strategies that drive growth and innovation.Key ResponsibilitiesAdvise...
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Director of Player Protection and Game Security
2 weeks ago
Montreal, Quebec, Canada InfluencerUpdate Full timeJob DescriptionThe Director of Player Protection and Game Security is a strategic role that drives the overall player safety strategy for our productions at InfluencerUpdate. This position defines the vision to foster a safe and protective player experience, ensuring players feel secure while playing.We are seeking an experienced professional with a deep...
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Global Marketing Strategy Lead
2 weeks ago
Montreal, Quebec, Canada BusBud, Inc. Full timeCompany Overview: BusBud, Inc. is a leading online travel agency specializing in intercity bus and coach travel with an extensive global network.Salary: $80,000 - $110,000 per year (dependent on experience)About the Role:We are seeking a highly skilled Global Marketing Strategy Lead to drive our paid media strategies and campaigns globally. As a key member...
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Game Support Operations Director
2 weeks ago
Montreal, Quebec, Canada Sony Playstation Full timeSony Playstation is a global leader in entertainment producing innovative products and services. Our team strives to create an inclusive environment that empowers employees and embraces diversity.We are seeking a Game Support Operations Director to establish and elevate the Player Support function within our studio, creating a positive experience for our...
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Growth Marketing Strategy Lead
2 weeks ago
Montreal, Quebec, Canada CWB Financial Group Full timeCompany OverviewCWB Financial Group is a leading financial institution that offers a range of banking and wealth management services.Job SummaryWe are seeking an experienced Growth Marketing Strategy Lead to join our team. The successful candidate will lead the development and execution of growth marketing strategies across various channels, driving business...
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Marketing Strategy Lead
4 weeks ago
Montreal, Quebec, Canada Octav Labs Inc. Full timeSenior Marketing Manager Opportunity at Octav Labs Inc.Estimated Salary: $115,000 CAD per yearAbout the RoleWe are seeking a seasoned Senior Marketing Manager to lead our marketing efforts and establish Octav as the trusted source for financial data in the Web3 ecosystem. As a hybrid position (1 day per week in-person), you will work closely with our team to...
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Data Strategy Lead
4 weeks ago
Montreal, Quebec, Canada Desjardins Group Full timeThis role involves overseeing the data leveraging strategy for Desjardins's Risk Management Executive Division. As a seasoned professional, you will work closely with cross-sector teams to design, manage and support the rollout of this strategy.About the RoleWe are seeking an experienced Data Strategy Lead to join our team in Desjardins Group. The ideal...
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Montreal, Quebec, Canada InfluencerUpdate Full timeAbout the RoleWe are seeking a highly skilled Game Security and Player Protection Executive Director to join our team at InfluencerUpdate. This is an exceptional opportunity for an experienced professional to drive our overall player safety strategy, foster a safe and protective player experience, and define the vision for our productions.
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Compensation Strategy Lead
2 weeks ago
Montreal, Quebec, Canada National Bank Full timeWe are seeking a highly skilled Compensation Senior Advisor to join our team at National Bank. As a key member of our Compensation team, you will play a critical role in shaping our compensation strategy and governance practices.About the RoleThis is an exciting opportunity for a seasoned professional with 7+ years of experience in compensation to leverage...
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Senior Data Strategy Lead
1 week ago
Montreal, Quebec, Canada Fluid - Solutions de TalentsWorkforce Solutions Full timeAt Fluid - Solutions de Talents/Workforce Solutions, we are seeking a highly experienced Senior Data Strategy Lead to join our team.We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience and qualifications.About the RoleThe Director of Analytics and Insights will lead and grow a high-performing team responsible for...
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Tax and Indirect Strategy Lead
4 weeks ago
Montreal, Quebec, Canada MNP Full timeJob Description:At MNP, we are seeking a highly skilled Tax and Indirect Strategy Lead to join our team. As a key member of our Indirect Tax group, you will play a critical role in delivering customized tax strategies that minimize clients' tax liability while maintaining regulatory compliance.Responsibilities:Lead multiple client-facing engagement teams...
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Market Strategy Lead
4 weeks ago
Montreal, Quebec, Canada NAPA Auto Parts Full timeJob SummaryWe are seeking a highly skilled Market Strategy Lead - Geospatial Insights to join our team at NAPA Auto Parts. This role will be responsible for developing and implementing market-specific growth and optimization strategies, leveraging geospatial insights to drive business decisions.In this role, you will analyze competitor dynamics and industry...