Strategic Retail Operations Manager

2 weeks ago


Calgary, Alberta, Canada United Services Group Full time

At United Services Group, we're committed to providing exceptional facility maintenance services to large retail and commercial businesses across Canada. If you're a motivated and results-driven individual with a passion for leading teams and driving business growth, we want to hear from you.

About the Role

We're seeking an experienced Strategic Retail Operations Manager to join our team. As a key member of our leadership team, you'll be responsible for overseeing the daily operations of our janitorial services at multiple store locations within a designated area or territory. Your primary focus will be on managing customer experience and retention, performance of our partners and cleaners, and overall store operations, including budget management and KPI tracking.

Main Responsibilities:

  • Develop and implement annual plans for customer banners, focusing on revenue growth, cost control, and operational efficiency.
  • Lead store-level budgets and ensure effective cost management.
  • Collaborate with customers and internal stakeholders to identify opportunities for process improvements and implement changes as needed.
  • Maintain strong relationships with customers, building trust and delivering excellent service through consistent communication and follow-through.
  • Coordinate daily/weekly/monthly meetings with customers to review audit findings, case management, and action plans.
  • Participate in store transition meetings with new customers and partners to discuss expectations and set clear objectives.

Requirements:

  • Degree in business administration or related field.
  • Proven track record of success in retail operations, preferably in a facility maintenance or janitorial services context.
  • Excellent leadership, communication, and interpersonal skills.
  • Able to work flexible shifts on a rotation basis.

Benefits:

  • Competitive salary: $80,000 - $100,000 per year, depending on experience.


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