Strategic Operations Manager

4 days ago

Calgary, Alberta, Canada City of Calgary Full time
About Us

The City of Calgary is a dynamic organization committed to delivering exceptional public services. Our employees work together to create a better quality of life for our citizens.

Job Summary

We are seeking an experienced Business Strategist to lead the development, implementation, and evaluation of corporate, organizational, and service policies, bylaws, council reports, business plans, strategies, project plans, and work plans.

About the Role

This strategic role will focus on directing and leading Fire and Emergency Response, Fire Inspection and Enforcement, and Fire Safety Education strategies and plans. Key responsibilities include:

  • Leading divisional teams and stakeholders to define, develop, and implement projects.
  • Conducting research on emerging or persisting operational needs and preparing an ongoing backlog of opportunities or projects to enhance performance measures.
  • Supporting quality management programs, identifying and assessing existing capabilities, and prioritizing projects.
  • Analyzing opportunities and risks and consulting with key internal and external partners to implement projects, develop plans, change policy, or prepare strategic recommendations.
  • Eliciting requirements, developing business cases, project charters, and implementation plans.
  • Facilitating discussions, workshops, and service teams to identify achievable actions for complex cross-corporate and cross-sector collaborations.
  • Reviewing projects, policies, reports, briefings, proposals, and draft Council notices of motion to identify concerns, potential issues, solutions, and service improvement opportunities.
Requirements

To be successful in this role, you will require:

  • A degree in Public Administration or a related field and at least 5 years of related experience; OR a master's degree in a related field and at least 3 years of related experience.
  • A master's degree with a focus on strategic management is preferred.
  • Highly skilled in using Microsoft Office Suite, digital platforms, and business applications.
  • Experience working with geospatial information, and municipal growth, planning, and policy information, as well as reviewing detailed statistical analysis is preferred.
  • Experience in technical writing, facilitation, emergency management, operations management, quality management, strategic planning, lean, agile, and/or project management will be considered an asset.
  • Experience working in a large, complex, and highly regulated services organization will be an asset.
  • Success in this position requires the following competencies: detail-oriented with a demonstrated ability to work independently, demonstrated ability to run effective meetings, strong communication and facilitation skills with the ability to influence others and build consensus, strategic and analytical thinking; exceptional planning and organization skills; and the ability to adjust priorities within tight deadlines, a high level of diplomacy when dealing with politically sensitive materials/subjects, adeptness at problem-solving, and demonstrated positive collaboration and relationship-building skills.
What We Offer

We offer a competitive salary range of $105,000 - $135,000 per year, plus benefits including pension and health plan, and opportunities for professional growth and development.

How to Apply

Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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