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Loss Prevention Agent

4 weeks ago

Waterloo, Ontario, Canada Sephora Full time
Job Summary

The Loss Prevention Agent is responsible for protecting the assets of a store against theft and working with the Leadership team to maintain operational controls to reduce shortage. This role requires a strong understanding of loss prevention techniques and the ability to maintain a professional relationship with internal partners and external agencies.

Key Responsibilities

Conduct surveillance on the sales floor and utilize the CCTV system to identify, observe, and apprehend or deter individuals from committing external thefts.
Adhere to all laws and company policies concerning apprehensions, search and seizure, and the preservation of evidence.
Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations, and audits.
Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security, and other retailers.
Testify in court on behalf of the company in any case, criminal or civil, to which the Agent is summoned.
Provide new hire and continuous employee trainings to maintain store loss prevention awareness.

Operations

Conduct store self-audits, checklists, and safety inspections. Communicate findings to the store Leadership team and District Loss Prevention Manager.
Assist the store Leadership team with inventory preparation and process.
Partner with stores and the District Loss Prevention Manager in the development and execution of shrinkage prevention plans.

Requirements

1 year of asset protection/loss prevention experience in a retail environment.
Satisfy and maintain all licensing requirements (as required by province or local jurisdiction).
Possess strong written, verbal, interviewing, listening, and interpersonal communication skills.
Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques.
Proficiency in Windows, Word, and Excel is desirable.
A High School graduate or equivalent.
Availability to work flexible hours and days, including evenings, weekends, and holidays is essential.
Availability to work at multiple locations within a market.

Additional Information

Work in a fragrance-filled environment.
Lift and carry up to 50 pounds.
Bend and stretch to stock shelves.

About Sephora

Sephora is a leading beauty retailer with a global presence. We are committed to providing our customers with an unparalleled assortment of prestige products, unbiased service from experts, an interactive shopping environment, and innovation. We operate approximately 1,900 stores in 29 countries worldwide and have an expanding base of over 360 stores across North America.