Operational Risk Manager
4 weeks ago
About the Role
The Canada Operations 1st line Risk and Controls team is seeking a highly motivated and analytical individual as the Manager, Operational Risk and Governance who will represent Canada Operations in the execution of the core components of its Operational Risk Management Framework.
The successful candidate will be a self-driven and passionate professional with solid knowledge and experience of Manulife's Operations in one or more of these areas - Insurance, Affinity, Group Benefits Plan Sponsor Services, Contact Centres, Project Management, and has worked extensively with business stakeholders and/or business risk management while being committed to the successful delivery of important risk program deliverables.
Key Responsibilities
1. Execute core elements of the Operational Risk Management Framework.
2. Project Risk Assessments - Take the lead on projects and business changes that may impact key risks or internal controls in Canada Operations to ensure that our risk profile is not negatively impacted while balancing the goal of being 'easy to do business with'. This includes but is not limited to, creation and ongoing maintenance of the project risk triage scripts based on ODF and non ODF frameworks, completion of controls impact assessments and tracking open risks till they are fully remediated prior to project launch.
3. Incidents and Reportable Events - Conduct root cause analysis for operational risk incidents/errors, document and lead discussion with Operational Leaders on opportunities to implement new preventive and detective controls.
4. Corrective Action Plans (CAPs) - Support Business Units with remediation of Corrective Action Plans including proactive monitoring of CAP status, evidence gathering, ensuring solution implemented remediates root cause of gap, facilitating CAP closure discussions with Line 2 and Line 3 and timely closure of CAP.
Requirements
1. Bachelor's degree in business, finance and/or industry certificate in operational risk.
2. 5-7 years of related experience with strong knowledge of business processes, risks and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies.
3. Experience with leading high performing teams including coaching and developing people.
4. Knowledge of Insurance, Group Benefits, Affinity and/or Contact Centres operations is a plus.
5. Familiarity with Archer record creation, maintenance and reporting is a plus.
6. Knowledge of audit methodologies, control frameworks and risk management practices.
7. Comprehensive understanding of foundational elements of an operational risk management program in the financial services industry.
8. Strong verbal and written communication skills: ability to convey complex situations and relationships in a clear and concise manner and communicate effectively with all levels of staff and management.
9. Proven experience in creating project updates and presenting to senior management.
10. Highly organized with an ability to work in a fast-paced, multi-stakeholder environment and manage multiple priorities.
11. Strong critical thinking, analytical skills and professional skepticism.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Waterloo, Ontario
Salary range is expected to be between
$78,975.00 CAD - $142,155.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
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