Hotel Operations Manager

6 days ago


Whitecourt, Canada Ramada by Wyndham Whitecourt Full time
Hotel Operations Manager

We are seeking a professional Hotel Operations Manager to join our team at Ramada by Wyndham Whitecourt. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operation of our hotel. Your primary focus will be on supervising staff, enforcing policies and procedures, and addressing any customer complaints. If you have a passion for delivering exceptional customer service and are a skilled leader, we would like to hear from you.

Key Responsibilities:
  • Develop and implement policies and procedures for daily operations
  • Supervise staff to ensure excellent customer service and hotel operations
  • Address customer complaints and concerns in a professional manner
  • Assist clients/guests with special needs
  • Establish work schedules to ensure adequate staffing levels
Requirements:
  • 2 years to less than 3 years of experience in a hospitality setting
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • A strong focus on customer satisfaction
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing team
  • Free parking available
  • A permanent full-time position with 35 hours per week
  • A work environment that values diversity, equity, and inclusion


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