Hotel Receptionist

2 weeks ago


Whitecourt, Canada Ramada by Wyndham Whitecourt Full time
Job Description

We are seeking a skilled and detail-oriented Hotel Receptionist to join our team at Ramada by Wyndham Whitecourt.

Key Responsibilities:
  • Registration: Register arriving guests in a timely and efficient manner, assigning rooms according to hotel policies.
  • Group Arrivals and Departures: Process group arrivals and departures, taking into account room availability and guest preferences.
  • Room Reservations: Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Guest Services: Provide information on hotel facilities and services, including amenities and local attractions.
  • Departure Processing: Process guests' departures, calculating charges and receiving payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Safety and Emergency Procedures: Follow established emergency and safety procedures, ensuring the well-being of guests and staff.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying, as needed.
  • Communication: Answer telephone calls and relay messages in a friendly and efficient manner.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving issues in a prompt and professional manner.

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