IT Support Specialist

2 weeks ago

Winnipeg, Manitoba, Canada BDO Full time
Job Description

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust.

Your Opportunity

Our Winnipeg office is seeking a highly skilled Technical Support Analyst to join the IT team. As a Technical Support Analyst, you will be responsible for providing a range of IT support services to internal customers within the Manitoba region and across Canada.

Key Responsibilities
  • Work as part of the End User Services team, providing IT support services to internal customers.
  • Set up desktops and laptops with Firm-provided images and configure user profiles.
  • Provide support for hardware, software, and other IT-related issues.
  • Deliver in-person, service desk queue, and remote desktop support to customers.
  • Maintain supported computer inventory of hardware in the Asset Management Database.
  • Utilize effective communication and listening skills to troubleshoot technology issues.
  • Prioritize tasks and work in a fast-paced customer service environment.
  • Participate in IT projects and contribute to the development of the IT team.
Requirements
  • Fluency in oral and written English language.
  • Experience supporting customers in a call centre environment.
  • Minimum 2-3 years of experience in a similar end user services support role.
  • Certifications such as A+, MCP, MCDST.
  • Hands-on involvement managing user accounts within Active Directory.
  • Working knowledge of service management ticketing systems.
  • Troubleshooting, problem-solving, and analytical skills.
  • Strong working knowledge of the MS Office suite, including Outlook, Windows 11, and Office 365.
  • Familiarity with Microsoft Teams platform.
  • Exposure to imaging software and software deployment systems.

How do we define success for your role?

  • You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration.
  • You understand your client's industry, challenges, and opportunities.
  • You identify, recommend, and focus on effective service delivery to your clients.
  • You share in an inclusive and engaging work environment that develops, retains, and attracts talent.
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
  • You grow your expertise through learning and professional development.

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