Client Service Director

6 days ago


Ottawa, Ontario, Canada Intega IT Full time
Daily Tasks

This includes ensuring adherence to company standards and procedures across the team, tracking and managing the technical team's work, leading by example in delivering excellent customer service at all levels, mentoring technicians, and overseeing the service request workflow. Additional tasks include conducting end-of-day check-ins with technicians, reviewing and managing service ticket queues, collaborating with the vCIO and Account Management team on client projects, and coordinating onsite client visits.

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