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Client Development Director, Venues

1 month ago

Ottawa, Ontario, Canada Live Nation Full time
Client Development Director, Venues & Promoters

Apply locations Toronto, ON, CA time type Full time posted on Posted 7 Days Ago job requisition id JR-74752

CLIENT DEVELOPMENT DIRECTOR - VENUES & PROMOTERS

Location: Toronto, ON

Division: Ticketmaster NA – NA Sales Region

Line Manager: Vice President, Sales

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

The Client Development team uses flexibility, creative thinking, organizational skills, and relationship building to work with our clients on our products, vision, and industry needs. This team of leaders, strategists, and collaborators must always balance the unique best interests of our clients with Live Nation Entertainment's vision and priorities. This team is client-first and always ready to have the tough (and easy) conversations We are part of the North American Client Development organization, working with Ticketmaster's Global Marketplace organization, which sells over 500 million tickets each year across professional and college sports, theatre, arts, and concerts.

THE JOB

The Client Development Director (CDD) will focus exclusively on our client accounts, concentrating on the needs of clients within the Venues & Promoters (V&P) segment. The CDD, V&P is responsible for managing, supporting, and servicing the account-related needs of an assigned set of clients in addition to sourcing and securing new business.

WHAT YOU WILL BE DOING

- Direct and collaborate on the development of an account management blueprint, ensuring maximization of revenue and renewals within our client base.
- Develop and implement strategies to upsell existing clients on products, programs, or services that drive ticket sales and revenue for your segment; track, monitor, and adjust plans to maximize results.
- Develop, share, and implement best practices for assigned market segments.
- Forecast clients' tickets & revenue contribution to the segment's annual business plan by developing client-level business plans, including account strategy, profitability analysis, and program projections.
- Complete ad hoc sales operations support as requested.
- Monitor service levels provided by support teams to ensure SLAs are being met.
- Coach and collaborate with others on client support, marketing, and account management teams to ensure effective, consistent communication of Ticketmaster's capabilities, services, and relevant offerings for our clients.
- Responsible for retention of all clients within the assigned portfolio, ensuring maximum margin levels through the renewal engagement.
- Comprehensively collaborate with a cross-functional team, providing distinct support functions to clients, ultimately maximizing client satisfaction scores.
- Identify new business opportunities, directing the client acquisition process against a set of annual sales goals.
- Proactively conduct strategic account reviews with all assigned clients on a regular basis to review service needs and sales trends. Identify products and pricing that meet client needs and business objectives.
- Develop relationships with key system and product users providing product team with client feedback on product enhancements.
- Assist in the identification of opportunities for new products and enhancements for the development of existing products.
- Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
- Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation.
- Maintain the company's contact management database (Salesforce) with accurate, up-to-date contact and account details.
- Monitor and report on the activities of competitors and potential collaborators identifying new business opportunities and threats.
- Coordinate responses to RFPs.
- Retain accounts through the development of strong relationships with key decision-makers and users within an organization.

TECHNICAL SKILLS

- Minimum 5-7 years' experience with a strong focus on account management and account development.
- BA/BS or College diploma in Business, Marketing, or related field and/or equivalent work-related experience.
- Excellent customer service, communication, and consulting skills.
- Strong competence in Microsoft Word, Excel, and PowerPoint.
- Experience in the live entertainment industry is highly desirable.
- Analytical and strategic thinking.
- Strong presentation and project management skills.
- Proven track record of exceeding sales targets.
- Experience leading change in a complex matrix-oriented organization with a strong emphasis on team development.
- High-level knowledge of digital media and industry trends.
- Experience with live event ticketing or real-time inventory management systems preferred.
- An understanding of Ticketmaster's Core Marketing engine and how it works on behalf of our clients is considered an asset.
- Effective communication (both written and verbal) skills in English required.
- Up to 25% of travel may be required.

BEHAVIOURAL SKILLS

- Ability To Be Nimble –You're nimble and don't get stressed by last-minute priority changes or asks. You understand that this role is public-facing, and with that sometimes comes input or feedback from across the organization. You can interact with and influence stakeholders while adapting quickly to new approaches without losing sight of other priorities.
- Motivator –The role will require energy, optimism, and a desire to deliver every day on behalf of our strategic accounts and fellow Ticketmaster team members.
- Inclusive Communicator –You understand and appreciate different cultures and identities and treat individuals with respect and foster a sense of belonging with your team and clients.
- Strategic Thinker –This role requires that you are simultaneously a marketer, a salesperson, and a change agent. You're proactive and effectively communicate your expectations broadly across multiple audiences while having the courage to challenge others and drive your strategic ideas through completion, with buy-in from stakeholders.
- Leader –Demonstrate inclusive leadership skills and the ability to influence others in terms of both team and client behaviour.
- Relationship Builder –In this role, you are developing rapport with clients to gain their trust and leverage that relationship to offer best-in-class service while balancing the priorities of the business.
- Strong Organizational Skills –You're calm in a storm with the ability to prioritize the most urgent needs while looking ahead and anticipating what's in the pipeline.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

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