Associate Director, Infrastructure and Support Services

4 weeks ago


Waterloo, Ontario, Canada Perimeter Institute Full time

Perimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. As a key member of our Technology Services team, the Associate Director, Infrastructure and Support Services will play a critical role in ensuring the delivery of exceptional IT services to our community.

The successful candidate will be responsible for leading the day-to-day operations of our Help Desk and Infrastructure teams, ensuring timely and effective responses to end-user requests and technical issues. This role requires strong leadership skills, with a focus on customer service, infrastructure, and information security operations.

Key responsibilities will include:

  • Providing leadership, motivation, and direction to our Infrastructure and Help Desk teams.
  • Partnering with senior leaders and stakeholders to define technology requirements and develop long-term and annual projects and budgets.
  • Creating and executing operational and project work plans, and revising as needed to meet changing IT needs and requirements.
  • Overseeing staff scheduling and task delegation, and conducting performance appraisals and providing coaching and mentoring.
  • Identifying training opportunities and ensuring the advancement of team members' professional and technical skills.
  • Coordinating and communicating effectively with stakeholders throughout the Institute.

The ideal candidate will have a strong background in IT leadership or management, with a focus on IT service delivery and customer support. They will possess excellent communication and interpersonal skills, with the ability to lead others and thrive in a team-based environment.

Perimeter Institute is committed to diversity and inclusion, and we welcome applications from qualified candidates who share our values.



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