Associate Director, Infrastructure and Support Services
4 weeks ago
Perimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. As a key member of our Technology Services team, the Associate Director, Infrastructure and Support Services will play a critical role in ensuring the delivery of exceptional IT services to our community.
The successful candidate will be responsible for leading the day-to-day operations of our Help Desk and Infrastructure teams, ensuring timely and effective responses to end-user requests and technical issues. This role requires strong leadership skills, with a focus on customer service, infrastructure, and information security operations.
Key responsibilities will include:
- Providing leadership, motivation, and direction to our Infrastructure and Help Desk teams.
- Partnering with senior leaders and stakeholders to define technology requirements and develop long-term and annual projects and budgets.
- Creating and executing operational and project work plans, and revising as needed to meet changing IT needs and requirements.
- Overseeing staff scheduling and task delegation, and conducting performance appraisals and providing coaching and mentoring.
- Identifying training opportunities and ensuring the advancement of team members' professional and technical skills.
- Coordinating and communicating effectively with stakeholders throughout the Institute.
The ideal candidate will have a strong background in IT leadership or management, with a focus on IT service delivery and customer support. They will possess excellent communication and interpersonal skills, with the ability to lead others and thrive in a team-based environment.
Perimeter Institute is committed to diversity and inclusion, and we welcome applications from qualified candidates who share our values.
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Waterloo, Ontario, Canada Perimeter Institute Full timePerimeter Institute for Theoretical Physics is a leading research institution dedicated to advancing our understanding of the universe. As a key member of our Technology Services team, you will play a critical role in supporting the delivery of IT services and infrastructure to our researchers and staff.The Associate Director, Infrastructure and Support...
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Waterloo, Ontario, Canada Perimeter Institute Full timePerimeter Institute OverviewWe are a world-leading research institute focused on theoretical physics, dedicated to advancing our understanding of the universe.About the RoleThis is a strategic leadership position on our Technology Services team, supporting IT technologies and services at Perimeter Institute. As Associate Director, you will lead the...
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