Client Relations Specialist

2 weeks ago


Montreal, Quebec, Canada GardaWorld Cash Full time

About the Role:

We are seeking a skilled Client Relations Specialist - Banking to join our team at GardaWorld Cash. In this role, you will be responsible for maintaining client satisfaction through effective service management and proactive problem-solving in a dynamic business setting.

Key Responsibilities:

  • Act as a privileged intermediary for clients, listening to their needs and requirements.
  • Receive and prioritize client calls and emails.
  • Handle client requests and ensure follow-up.
  • Coordinate various requests between work teams.
  • Monitor service quality and prepare reports.
  • Maintain client profiles in the computer system.
  • Generate reports on databases associated with client case management.
  • Produce and invoice special service requests.
  • Coordinate orders for supplies and stationery.
  • Conduct research to find missing items and support clients with cash management aspects of contracts.
  • Support sales teams in client meetings.
  • Have knowledge of accounting and bring new ideas to improve processes.

Requirements:

  • Expert in research.
  • Knowledge of banking back office and accounting.
  • Excellent team player.
  • Knowledge or experience in Cash Management and Secure Transport.
  • Excellent customer service skills.
  • Bilingual in English and French.
  • Proficiency in CRM systems and computer software.
  • Strong organizational skills and ability to manage priorities.
  • Exceptional communication and problem-solving skills.

About GardaWorld Cash:

GardaWorld Cash is a leading provider of customized end-to-end cash solutions in North America. We manage and move over $8B in cash every day, serving the financial, commercial, government, and corporate sectors.

We have a team of over 10,000 cash services professionals, with strategically located secured branches and processing centers across North America, supported by sophisticated technology, 24/7 client support, and logistical expertise.

Why Choose GardaWorld Cash?

  • Competitive salary.
  • Insurance: drug plan, vision, dental care, life, disability.
  • Retirement plan.
  • Work-life balance.
  • Employee Assistance Program.
  • Free parking on site.
  • Corporate discounts.
  • Dynamic work team.
  • Global company offering long-term career opportunities.
  • Mentoring, coaching, and training opportunities.

We are proud to be an equal opportunity employer and welcome applicants from diverse backgrounds to join our team.



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