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Client Care Representative
2 months ago
**Job Summary:**
We are seeking a highly skilled and compassionate Client Care Specialist to join our team at CharityVillage. As a Client Care Specialist, you will be the first point of contact for clients seeking financial assistance and support.
Key Responsibilities:
- Client Communication: Provide empathetic and calming support to clients over the phone, addressing their financial concerns and connecting them with the appropriate resources.
- Financial Assessment: Use your judgment to determine the best course of action to support clients, including connecting them with a Credit Counsellor or other relevant resources.
- Administrative Tasks: Fulfill various administrative duties to support clients' success during their relationship with CharityVillage.
- Team Collaboration: Work closely with the team to ensure seamless communication and support for clients.
What We Offer:
- Comprehensive Benefits Package: Enjoy a range of benefits, including health and wellness coverage, a Health Spending Account, and a Wellness Spending Account.
- Professional Development: Receive training and support to help you grow in your role and advance your career.
- Flexible Work Arrangements: Work from the comfort of your own home, with occasional in-office requirements.
- Recognition and Rewards: Celebrate your achievements and milestones with our team.
About Us:
CharityVillage is a leading non-profit organization dedicated to providing financial assistance and support to individuals in need. Our mission is to empower people to take control of their financial lives and achieve stability and security.
We are committed to creating a safe, respectful, and inclusive work environment that values diversity, equity, and inclusion. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
