Bilingual Customer Experience Associate

4 weeks ago


Mississauga, Ontario, Canada Scotiabank Full time

Requisition ID: 207056

At Scotiabank, we're committed to delivering exceptional customer experiences. As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way and helping them achieve their financial goals.

This part-time role requires a minimum of 22.5 hours per week and involves:

  • Providing proactive customer service and listening to understand customer needs
  • Processing day-to-day transactions and nurturing long-standing relationships
  • Identifying and fulfilling simple sales opportunities to contribute to the Branch's targets
  • Sharing technology expertise and introducing clients to mobile banking applications

Key Responsibilities:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment

Requirements:

  • Proven customer service skills through work or community involvement
  • Ability to work a flexible schedule and assist in a professional, friendly, and efficient manner
  • Comfortable in simple sales situations and have strong technical skills

What's in it for you?

  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • A competitive compensation and benefits package

Scotiabank is a leading bank in the Americas, guided by our purpose: 'for every future'. We help our customers, their families, and their communities achieve success through a range of advice, products, and services.

We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.



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