Customer Service Representative

3 weeks ago


Coquitlam, British Columbia, Canada New Edge Alliance INC. Full time

New Edge Alliance INC. is seeking a skilled Receptionist to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service and ensuring a smooth day-to-day operation.

Key Responsibilities
  • Greeting and Directing: Greet visitors and direct them to the appropriate contacts or service areas.
  • Information Processing: Obtain and process information required to provide customer service.
  • Switchboard Operations: Operate the switchboard or telephone system to manage incoming calls and messages.
  • Record Keeping: Record and relay information as needed.
  • Scheduling: Schedule and confirm appointments with clients and colleagues.
  • Clerical Duties: Perform various clerical tasks, including filing, sorting, and distributing mail.
  • Communication: Answer telephone calls, relay messages, and arrange teleconferences as required.
  • Financial Transactions: Calculate billing charges and process invoices.
  • Radio and Telephone Monitoring: Monitor mobile radio or telephone systems to stay informed and respond to emergencies.
  • Directory Assistance: Provide directory assistance to visitors and clients.
  • Emergency Services: Provide emergency services as needed.
  • Accessibility Support: Relay service to persons with disabilities.
  • Work Environment: Work in a fast-paced office environment with a 40-hour workweek.


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