Customer Service Representative

2 weeks ago


Coquitlam, British Columbia, Canada Safe Fleet Full time
About the Position

At Safe Fleet, we're committed to creating a safe and efficient work environment for our customers and employees. As a Customer Support Representative, you'll play a critical role in ensuring our sales team provides exceptional service support to our customers.

Responsibilities:

  • Provide outstanding customer service support
  • Process sales orders and proposals, and input customer information
  • Respond to all incoming customer sales and service requests
  • Review daily reports to identify potential delivery issues on backorder and address exceptions
  • Represent our products and services in an informative and engaging manner, offering additional recommendations as needed
  • Execute all sales administrative tasks to the highest quality standards
  • Update CRM with activities and contact records in a timely fashion
  • Collaborate with Regional Sales Managers to align priorities and methodologies for territories
  • Liaise between departments to resolve issues
  • Participate in additional project work as determined by the Sales Operations Manager

Requirements:

  • At least 1 year of previous experience in sales and customer service support
  • Proven customer service skills and familiarity with phone etiquette
  • Strong understanding of Internet-based tools and MS Word and Excel
  • Experience with any CRM, ideally Salesforce is desirable
  • Excellent written and oral communication skills
  • Excellent organizational, time management, and listening skills
  • Highly motivated with a desire to be successful
  • Ability to manage multiple tasks and shift priorities as needed
  • Ability to work independently as well as cooperatively with colleagues

Compensation: $43,000 - $50,000/yr

At Safe Fleet, we're an equal opportunity employer committed to creating a diverse and inclusive workplace where everyone is valued and respected. We promote fair and equitable hiring practices and foster a culture of inclusivity and respect.



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