Customer Service Representative
2 weeks ago
At Safe Fleet, we're committed to creating a safe and efficient work environment for our customers and employees. As a Customer Support Representative, you'll play a critical role in ensuring our sales team provides exceptional service support to our customers.
Responsibilities:
- Provide outstanding customer service support
- Process sales orders and proposals, and input customer information
- Respond to all incoming customer sales and service requests
- Review daily reports to identify potential delivery issues on backorder and address exceptions
- Represent our products and services in an informative and engaging manner, offering additional recommendations as needed
- Execute all sales administrative tasks to the highest quality standards
- Update CRM with activities and contact records in a timely fashion
- Collaborate with Regional Sales Managers to align priorities and methodologies for territories
- Liaise between departments to resolve issues
- Participate in additional project work as determined by the Sales Operations Manager
Requirements:
- At least 1 year of previous experience in sales and customer service support
- Proven customer service skills and familiarity with phone etiquette
- Strong understanding of Internet-based tools and MS Word and Excel
- Experience with any CRM, ideally Salesforce is desirable
- Excellent written and oral communication skills
- Excellent organizational, time management, and listening skills
- Highly motivated with a desire to be successful
- Ability to manage multiple tasks and shift priorities as needed
- Ability to work independently as well as cooperatively with colleagues
Compensation: $43,000 - $50,000/yr
At Safe Fleet, we're an equal opportunity employer committed to creating a diverse and inclusive workplace where everyone is valued and respected. We promote fair and equitable hiring practices and foster a culture of inclusivity and respect.
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