Table Games Operations Manager

4 weeks ago

Toronto, Ontario, Canada CB Canada Full time
Job Summary

CB Canada is seeking a skilled Table Games Operations Manager to join our team. As a key member of our operations team, you will be responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all employees.

Key Responsibilities
  • Helps to create an engaged work environment by choosing positivity and fun, recognizes excellent peer performance, and by caring about and supporting our colleagues every day.
  • Monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area.
  • Makes changes to schedules as required.
  • Provides input for coaching and mentoring employees.
  • Participates in the implementation of table games strategic plans.
  • Requests fill/credit issuance as required.
  • Verifies cash/value transactions pertaining to floats, fills credits and tips.
  • Responds to, resolves or escalates issues.
  • Reports irregularities and suspicious activities.
  • Assists in allotting player seating and waiting lists.
  • Maintains a tidy work area.
  • Liaises and communicates effectively with all appropriate operational departments.
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership and employees.
  • Ensures compliance with licensing laws, health and safety and other statutory regulations.

Education and Qualification Requirements
  • Secondary School Diploma: Post-Secondary education or a suitable combination of education and experience an asset.
  • Knowledge and experience in a variety of table games required.
  • People-focused and committed to service excellence.
  • Proactive and solution-oriented with a drive to succeed.
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.
  • Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment Considerations
  • Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, and noise.
  • Ability to stand and walk for extended periods of time.
  • This role requires a flexible schedule that adapts to the business needs of a 24-hour operation; will have non-traditional work hours including evening and weekend shifts.

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