Game Experience Facilitator

1 week ago


Toronto, Ontario, Canada Activate Games Full time

About the Role:

The Game Facilitator will be responsible for delivering exceptional customer experiences in our interactive gaming facility. This involves facilitating games, assisting customers at check-in, and ensuring the upkeep of games and the facility.

Duties and Responsibilities:

  • Game Facilitation:
    • Provide professional support to customers during games.
    • Exemplify excellence in facilitation, ensuring customers receive a great experience.
    • Brief new groups thoroughly but concisely prior to the start of their experience.
    • Monitor and be attentive to gameplay, providing timely assistance as needed.
  • Check-In Facilitation:
    • Greet customers warmly and verify appointment times.
    • Explain the check-in process and handle cash, debit, credit, or gift card transactions.
    • Issue receipts and wristbands, and answer customer inquiries.
  • Facility Maintenance:
    • Clean the facility and washrooms as needed.
    • Notify Team Leads immediately of game failures or malfunctions.

Qualifications:

  • 1 year of customer service experience is considered an asset.
  • Must be flexible and available to work evenings, weekends, and holidays.
  • Strong communication, multi-tasking, and time management skills.

About Activate Games:

Activate Games is a technology company building interactive gaming facilities with locations across Canada and the US. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment and our services.



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