Strategic Director

2 weeks ago


Toronto, Ontario, Canada Scotiabank Full time

Role Overview:

This senior leadership position is responsible for providing strategic direction and operational execution of the Multinational and Corporate Banking Servicing segment on a global scale within the Global Wholesale Operations department at Scotiabank.

Key Responsibilities:

  • Develop and implement client service strategies to improve Net Promoter Score (NPS) and other client feedback measures.
  • Supervise the Corporate Banking Client Servicing team, responsible for delivering high-quality and accurate client services.
  • Cultivate a client-focused culture within the team to enhance client relationships.
  • Establish and maintain a highly functional operating model with internal partners, local and international teams, and corporate functions.
  • Collaborate with various stakeholders to identify and address customer needs, devises innovative strategies to enhance customer satisfaction.

Requirements:

  • Relevant undergraduate degree.
  • Over 10 years of extensive experience in client-facing and servicing within corporate clients.
  • Proven track record in delivering exceptional client services showcasing strong relationship management and communication skills.
  • Comprehensive understanding of Scotiabank's Corporate clients and Geographical footprint.
  • Minimum of 5 years of Corporate Banking experience in a senior role required.
  • Proficiency in Spanish and/or French an asset.

About Scotiabank:

Scotiabank is a leading bank in the Americas, guided by its purpose: "for every future." We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.


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