Customer Success Manager
4 days ago
At Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will play a critical role in delivering our services to customers on their purchased programs.
Key Responsibilities:- Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the entirety of the customer lifecycle journey.
- Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
- Manage an assigned book of business, overseeing the overall Customer Health and associated performance metrics.
- Lead high-level strategic planning sessions with Assent's customers, including Executive Business Reviews: Aligns solutions to address customers' specific challenges, optimizing business value and increasing product adoption.
- Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
- Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
- Take on special projects to enhance customer success management processes.
- Coordinate user permissions in the Assent platform with Platform Operations.
- Advocate and collaborate with all internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
- Excellent oral and written communication skills in English.
- A University, College and/or Post Graduate Certificate in a related area of study or equal working experience.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset.
We believe that you and your family's well-being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
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