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Ottawa, Ontario, Canada Assent Full timeJob DescriptionAt Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.This position involves a broad...
Customer Success Manager
2 months ago
At Assent, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.
Key Responsibilities:- Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout their customer lifecycle journey.
- Actively manage client relationships and lifetime value, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
- Manage an assigned book of business, overseeing customer health and associated performance metrics.
- Lead high-level strategic planning sessions with customers, including Executive Business Reviews, to align solutions with their specific challenges and optimize business value.
- Identify client goals and success metrics, ensuring quality product configuration during implementation and conducting regular progress check-ins.
- Support the Sales team in ongoing renewal management of owned accounts to meet renewal targets.
- Take on special projects to enhance customer success management processes.
- Collaborate with internal groups to ensure client success, growth, and the creation of strong customer references and referrals.
- Excellent oral and written communication skills in English.
- A University, College, and/or Post Graduate Certificate in a related area of study or equal working experience.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset.
We offer a competitive base salary, a corporate bonus program, retirement savings options, and a comprehensive benefits package. We also provide flexible work options, volunteer days, and opportunities to get involved in corporate giving initiatives.
At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
