Retail Business Operations Manager

1 month ago


Toronto, Ontario, Canada Real Fruit Bubble Tea Inc. Full time

At Real Fruit Bubble Tea Inc., we are committed to making fresh fruit drinks healthy and accessible for anyone to enjoy. As a rapidly expanding business, we want you to join our team and grow with us.

Job Summary

We are seeking a Retail Business Operations Manager to supervise and oversee the sales performance of our stores and ensure the proper shift assignment for staff members. The ideal candidate will foster an inclusive, passionate, energetic, and welcoming retail environment and help coworkers to constantly grow and improve.

Key Responsibilities
  • Maintain frequent and uninterrupted communication with Regional Managers and ensure that company policies and guidelines are followed.
  • Propose and establish achievable sales goals for stores and encourage coworkers to work collectively to accomplish them.
  • Ensure that all coworkers comply with operating standards and store policies regarding food safety and sanitation regulations.
  • Train, supervise, and discipline partners on procedures and provide ongoing feedback for improvement.
  • Foster a welcoming and energetic environment that embodies the philosophy of Real Fruit Bubble Tea's visions and beliefs.
  • Demonstrate exceptional guest service and superior follow-up skills with customers or potential customers.
  • Assist in store operations by preparing ingredients, maintaining inventory levels, ensuring cleanliness, and performing ad hoc tasks.
Requirements
  • 3+ years of store management experience, or 5+ years of working experience within the food industry.
  • Language proficiency in English, with strong oral and written communication skills.
  • Strong leadership and interpersonal skills.
  • Strong multitasking skills and ability to perform tasks effectively under pressure.
  • Exceptional customer service skills and demonstrate strong communication.
  • High level of organizational capabilities.
What We Offer
  • A competitive salary range of $38,800 - $44,960 per year ($19.00-$22.00 per hour).
  • Bonus pay and tips.
  • Holidays off.
  • Monday to Friday schedule, with weekends as needed.
About Us

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 131 locations across Canada and USA. We welcome candidates who are up to a challenging yet rewarding journey.



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