Document Specialist for E-commerce Enablement

2 days ago


Canada Apex Systems Full time

**About Apex Systems:**

We are a leading technology staffing and services company, empowering our clients to achieve their goals through innovative solutions.

About the Job:

As a Document Specialist for E-commerce Enablement at Apex Systems, you will play a critical role in creating high-quality external product documentation for our client's retail enablement platform.

Your Responsibilities Will Include:

  • Collaborating with internal teams to understand client solutions, use cases, and documentation requirements for partners;
  • Producing engaging and informative product documentation tailored to the target audience;
  • Developing content plans and socializing them with key stakeholders;
  • Creating diagrams and visual aids to support documentation;
  • Edit content created by teammates;
  • Working with partner-facing teams to collect feedback and incorporate it into documentation;
  • Maintaining a comprehensive library of technical terminology and documentation;
  • Encouraging awareness and usage of documentation;
  • Monitoring documentation usage and developing strategies to drive awareness and usage among external and internal audiences.

About You:

To be successful in this role, you should have:

  • At least 7 years of experience as a technical writer in a software development environment delivering documentation to an external audience;
  • Experience with API documentation;
  • Experience working in a company with 500+ employees;
  • Strong ability to make complex concepts easy to understand for a business or non-technical audience;
  • Ability to deliver high-quality external documentation with attention to detail;
  • Ability to thrive in a fast-paced and ambiguous environment;
  • Experience successfully navigating a complex organization and incorporating feedback from multiple stakeholders;
  • Ability to provide and maintain the external voice of a company;
  • Highly motivated with the drive to improve existing deliverables and initiate new actions in line with business objectives;
  • Superb grammar and spelling skills;
  • Proven track record of implementing process and best practices;
  • Ability to multitask and juggle competing priorities in a high-pressure environment;
  • Knowledge of current technical writing methods, trends, and technologies.

Requirements:*

* Bachelor's degree in English, Communications, Technical Writing, Engineering, Computer Science, or a related field;

* Technical writing certificate or similar qualification is an asset;

* Experience with Markdown and 'documentation-as-code' is an asset;

* Familiarity with Google Docs, VisualStudio Code, GitHub, Snagit, LucidChart, Jira, Confluence, and Slack is an asset.

Compensation Package:

We offer a competitive compensation package including an estimated salary range of $100,000 - $120,000 per year, depending on experience. This estimate includes both base salary and additional benefits. The final compensation package will be determined based on the selected candidate's qualifications and experience.


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