Digital Operations Strategy Director

2 weeks ago


Montreal, Quebec, Canada CAE Full time
Role and Responsibilities

CAE Flight Operations Solutions is a digital platform trusted by top airlines and business aviation companies to optimize their operations.

The platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and comprehensive portfolio of products and services.

We improve decision-making by harnessing integrated data and advanced technologies to enhance operational performance, profitability, employee satisfaction, and passenger experience.

Main Responsibilities:
  1. Lead efforts in operations research for flight operations, delivering exceptional software and services to clients, driving innovation, managing risks, fostering team collaboration, and contributing to overall success and growth.
  2. Develop and implement operations research software strategies for airline operations, including flight scheduling, route planning, crew management, disruption management, using advanced software solutions.
  3. Contribute to Flight Services strategic planning initiatives by providing insights, recommendations, and expertise related to OR professional services, client requirements, market trends, and competitive landscape.
  4. Ensure the timely and efficient delivery of software services to airline clients, including managed services, consulting, and training.
  5. Build and maintain strong relationships with airline clients, understanding their needs, and collaborating with them to develop tailored solutions that meet their operational requirements.
  6. Lead a global team of OR professionals, including business analysts, software developers, engineers, consultants, and support staff, to deliver high-quality solutions and services to clients.
  7. Work closely with product development teams to drive innovation, identify market trends, customer feedback, and industry best practices to enhance existing products and develop new software solutions addressing emerging challenges and opportunities in the airline industry.
  8. Oversee multiple projects simultaneously, setting priorities, allocating resources, monitoring progress, and ensuring that projects are completed on time, within budget, and to the satisfaction of clients.
  9. Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and scalability of OR processes, systems, and methodologies.
Requirements:
  1. 7+ years' experience with Pairing and Roster / PBS Optimization systems within the Crew Planning area of airline operations.
  2. Experience with disruption management systems for flight operations.
  3. Team leadership experience.
  4. Operations research or equivalent bachelor's degree.
  5. Technical business analyst experience.
  6. Knowledge of software development/structure and design processes.

Salary Estimate: $120,000 - $180,000 per year, depending on location and experience.

About CAE: At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. We deploy software-based simulation training and critical operations support solutions, empowering pilots, cabin crew, airlines, defence and security forces to perform at their best every day.



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