Digital Operations Director

1 month ago


Montreal, Quebec, Canada CAE Inc Full time
Job Title: Digital Consulting Services Director

CAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations. Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.

We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets – Commercial Aviation, Business Aviation, and Crew Engagement. Our customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction, and passenger experience.

Key Responsibilities:
  • Develop and implement operations research strategies for flight operations, including flight scheduling, route planning, crew management, and disruption management.
  • Contribute to Flight Services strategic planning initiatives by providing insights, recommendations, and expertise related to OR professional services, client requirements, market trends, and competitive landscape.
  • Lead a global team of OR professionals, including business analysts, software developers, engineers, consultants, and support staff, to deliver high-quality solutions and services to clients.
  • Drive innovation, identify market trends, customer feedback, and industry best practices to enhance existing products and develop new software solutions that address emerging challenges and opportunities in the airline industry.
  • Oversee multiple projects simultaneously, setting priorities, allocating resources, monitoring progress, and ensuring that projects are completed on time, within budget, and to the satisfaction of clients.
  • Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and scalability of OR processes, systems, and methodologies.
  • Conduct market research and competitive analysis to identify market trends, customer needs, and business opportunities, and use this information to inform strategic decision-making and product development efforts.
  • Identify potential risks and challenges related to software implementation, service delivery, client relationships, and market dynamics, and develop mitigation strategies to address these risks and ensure smooth operations, client satisfaction, and business continuity.
Requirements:
  • 7+ years' experience with Pairing and Roster / PBS Optimization systems within the Crew Planning area of airline operations.
  • Experience with disruption management systems for flight operations.
  • Team leadership experience.
  • Operations research or the equivalent bachelor's degree.
  • Technical business analyst experience.
  • Knowledge of software development / structure and design processes.
About CAE:

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Around the globe, we're everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight and mission simulators as well as training programs powered by digital technologies.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.


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