Reservations Supervisor

4 weeks ago


London, Ontario, Canada TownePlace Suites London Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at TownePlace Suites London. As a key member of our front desk team, you will be responsible for coordinating reservations, managing guest services, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Coordinate reservations and manage guest services to ensure a high level of customer satisfaction
  • Establish and maintain effective relationships with guests, colleagues, and external partners
  • Perform administrative tasks, including data entry and report preparation
  • Assist with training and development of front desk staff
  • Contribute to the development and implementation of hotel policies and procedures
Requirements:
  • 2 years of experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in MS Office and reservation software
  • High school diploma or equivalent required; post-secondary education an asset
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Free parking available


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