Reservations Supervisor

4 weeks ago


London, Ontario, Canada TownePlace Suites London Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at TownePlace Suites London. As a key member of our front desk team, you will be responsible for coordinating and managing the hotel's reservations and guest services.

Key Responsibilities:
  • Coordinate and manage the hotel's reservations, including room assignments and guest requests.
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with the front desk team to ensure seamless check-in and check-out processes.
  • Manage and maintain accurate records of guest information, including reservations and billing.
  • Assist with the preparation of reports and analytics to track hotel performance and identify areas for improvement.
  • Collaborate with the hotel's management team to develop and implement strategies to improve guest satisfaction and loyalty.
Requirements:
  • 2 years of experience in a hotel or hospitality setting, preferably in a supervisory or management role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office and hotel management software.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented and dedicated team.


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