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Tennis Operations Manager

2 weeks ago

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**Merchant Of Tennis Job Description**

About Us

We are a renowned tennis retail company dedicated to providing exceptional customer experiences. Our Oakville location is seeking a highly skilled and motivated individual to fill the role of Tennis Operations Manager.

Job Summary

This full-time position will assist in the day-to-day operations of our Oakville store, supporting both the Retail Manager and Racquet Services Manager. The successful candidate will oversee the training and development of our retail staff, ensuring high standards of customer service are achieved.

Key Responsibilities
  • Operational Excellence: Assist in managing the day-to-day retail operations of the Oakville store, ensuring all processes are executed effectively across all product areas.
  • Customer Service: Be a role model for staff in customer service orientation by proactively engaging with clients, working in partnership to solve problems, and addressing difficulties before they escalate.
  • Staff Development: Effectively coach and train staff in racquets, apparel, footwear, and accessories, enabling them to educate clients and increase overall sales.
  • Racquet Services: Collaborate with the Racquet Services Manager to string racquets, provide customization services, and ensure productivity and quality standards are met consistently.
  • Team Collaboration: Work closely with the Oakville Retail Manager, Racquet Services Manager, and Managers across all areas of the business to achieve shared goals.
Required Qualifications
  • Experience: Previous experience working in a retail environment, with a customer service-oriented approach.
  • Leadership Skills: Proven ability to lead, coach, and motivate a team.
  • Interpersonal Skills: Excellent communication skills, with a focus on listening, understanding, responding, conflict management, teamwork, and a positive attitude.
  • Tennis Passion: A passion for the game of tennis that can be easily conveyed to clients and staff.
  • Technical Skills: Experience working with Microsoft Excel, Word, Publisher, and a point of sale system.