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Manager, Regional Operations

4 weeks ago

Oakville, Ontario, Canada National Veterinary Associates Full time

We are seeking a self-driven, influential Manager of Regional Operations (MRO) for our Algonquin Division with a servant leadership approach.

The MRO will oversee veterinary hospitals in their assigned region, advising on best practices and influencing the adoption of NVA Canada initiatives and standardized protocols to ensure consistent, high-quality patient care.

This role requires a strong background in business management, team leadership, and client experience. The ideal candidate will effectively communicate organizational goals and support the professional development of hospital teams.

Key Responsibilities:Hospital Operations & Client Relations
  • Partner directly with Hospital Leadership to advise on best practices to improve operational efficiency, including workflow optimization and resource allocation.
  • Influence the adoption of standardized protocols and procedures to ensure consistent, high-quality patient care across all hospitals.
  • Oversee the implementation of compliance standards, ensuring all hospitals adhere to regulatory and safety requirements.
Leadership
  • Lead a team of Hospital Managers and Managing Veterinarians, fostering collaboration in a motivated environment to drive performance and growth.
  • Promote a culture of continual improvement and innovation, encouraging teams to identify and share ideas.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Minimum of 5 years' experience in a regional management role, supporting multi-site operations.
  • Strong financial acumen and experience managing budgets and P&L statements.
  • Ability to work autonomously and lead by example in performance enablement.
  • Proficiency with Microsoft Teams, Excel, and other relevant software.

NVA Canada values diversity and inclusion, fostering an open and inclusive environment where everyone belongs and can reach their full potential.