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Optical Operations Manager

1 week ago

Oakville, Ontario, Canada Luxottica Full time

Luxottica is a leader in vision care with over 1,000 stores across North America. We are seeking an Optical Operations Manager to lead our retail team in delivering exceptional customer experiences and driving business growth.

Responsibilities

The Optical Operations Manager will be responsible for ensuring flawless execution of customer service standards, analyzing reporting to create action plans that improve store KPIs, and maintaining a safe and FUN working environment.

This role requires a strong influencing and negotiating skills, team building and management expertise, and knowledge of current optical theory and merchandise.

  • Ensure flawless execution of customer service standards.
  • Analyze reporting to create action plans that improve store KPIs, including NPS – Net Promoter Score, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.