Café Manager
4 weeks ago
We are a dynamic coffee shop looking for a skilled and experienced Café Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our café, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities- Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
- Monitor revenues and labour costs to ensure profitability and make data-driven decisions to optimize sales and customer satisfaction.
- Supervise and train staff to ensure they have the skills and knowledge needed to provide excellent customer service and maintain high-quality products.
- Plan and organize daily operations, including inventory management, staff scheduling, and customer service initiatives.
- Recruit, train, and develop a high-performing team of baristas and café staff.
- Set staff work schedules and ensure adequate coverage during peak periods.
- Supervise staff to ensure they are meeting performance expectations and provide coaching and feedback to improve performance.
- Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
- Organize and maintain inventory, including ordering supplies and managing stock levels.
- Ensure health and safety regulations are followed and maintain a clean and safe working environment.
- Negotiate arrangements with suppliers for food and other supplies.
- Address customer complaints or concerns in a professional and courteous manner.
- 2 years of experience in a supervisory or management role in a coffee shop or restaurant environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and suppliers.
- Strong leadership and problem-solving skills, with the ability to make data-driven decisions and drive results.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Flexibility to work a variety of shifts, including evenings and weekends.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Free parking available.
- Support for persons with disabilities, newcomers and refugees, youths, Indigenous people, and visible minorities.
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