Café Manager

4 weeks ago


Port Alberni, British Columbia, Canada Grassroots Cafe Full time
About Grassroots Cafe

We are a dynamic coffee shop looking for a skilled and experienced Café Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our café, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Monitor revenues and labour costs to ensure profitability and make data-driven decisions to optimize sales and customer satisfaction.
  • Supervise and train staff to ensure they have the skills and knowledge needed to provide excellent customer service and maintain high-quality products.
  • Plan and organize daily operations, including inventory management, staff scheduling, and customer service initiatives.
  • Recruit, train, and develop a high-performing team of baristas and café staff.
  • Set staff work schedules and ensure adequate coverage during peak periods.
  • Supervise staff to ensure they are meeting performance expectations and provide coaching and feedback to improve performance.
  • Determine the type of services to be offered and implement operational procedures to ensure seamless execution.
  • Organize and maintain inventory, including ordering supplies and managing stock levels.
  • Ensure health and safety regulations are followed and maintain a clean and safe working environment.
  • Negotiate arrangements with suppliers for food and other supplies.
  • Address customer complaints or concerns in a professional and courteous manner.
Requirements
  • 2 years of experience in a supervisory or management role in a coffee shop or restaurant environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and suppliers.
  • Strong leadership and problem-solving skills, with the ability to make data-driven decisions and drive results.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Free parking available.
  • Support for persons with disabilities, newcomers and refugees, youths, Indigenous people, and visible minorities.

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