Café Manager
4 weeks ago
About the Role:
We are seeking a skilled Café Manager to join our team at Grassroots Cafe. As a key member of our management team, you will be responsible for overseeing the daily operations of our coffee shop, ensuring a high level of customer satisfaction, and driving sales growth.
Key Responsibilities:
- Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
- Monitor revenues and labour costs to determine optimal staffing levels and schedules.
- Supervise and train staff to ensure they have the skills and knowledge needed to provide excellent customer service.
- Plan and organize daily operations, including inventory management and ordering supplies.
- Recruit, hire, and train new staff members to ensure a high-performing team.
- Set staff work schedules and ensure adequate coverage during peak periods.
- Supervise staff and address any performance issues promptly.
- Determine the type of services to be offered and implement operational procedures to ensure a smooth customer experience.
- Organize and maintain inventory, including ordering supplies and managing stock levels.
- Ensure health and safety regulations are followed and maintain a clean and safe working environment.
- Negotiate arrangements with suppliers for food and other supplies.
- Address customer complaints or concerns in a professional and courteous manner.
Requirements:
- 2 years of experience in a supervisory or management role in a coffee shop or restaurant environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and make decisions quickly.
- Strong organizational and time management skills.
- Ability to lead and motivate a team.
- Knowledge of MS Excel, MS Word, and point of sale systems.
- Ability to work under pressure and maintain a high level of professionalism.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Free parking available.
- Support for persons with disabilities, newcomers and refugees, youths, Indigenous people, and mature workers.
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