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Shift Manager

2 months ago


Fergus, Ontario, Canada Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Tim Hortons. As a Shift Manager, you will be responsible for leading a team of food service counter attendants and food preparers to ensure exceptional customer service and quality food products.

Key Responsibilities
  • Team Leadership: Supervise and co-ordinate activities of staff to ensure efficient service delivery and high-quality food products.
  • Customer Service: Address customer complaints or concerns in a professional and courteous manner.
  • Inventory Management: Maintain records of stock, repairs, sales, and wastage to ensure accurate inventory levels.
  • Reporting: Prepare and submit reports to management on sales, inventory, and customer feedback.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a fast-paced food service environment.
  • Language: English.
Work Environment

As a Shift Manager at Tim Hortons, you will work in a fast-paced environment with a team of dedicated employees. You will be required to stand for extended periods and work in a physically demanding environment.

What We Offer
  • Competitive Compensation: We offer a competitive salary and benefits package.
  • Opportunities for Advancement: We offer opportunities for career advancement and professional development.
  • Support for Diversity and Inclusion: We are committed to creating a welcoming work environment for all employees and customers.