Customer Relationship Specialist

3 weeks ago

Gatineau, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a skilled Customer Relationship Specialist to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch office, you will be responsible for establishing and maintaining impactful relationships with our customers.

Key Responsibilities:

  • Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
  • Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
  • Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
  • Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
  • Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
  • Participate in the timely and accurate completion of business processes and procedures.
  • Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
  • Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Requirements:

  • High School diploma and/or 1+ years of relevant experience.
  • Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
  • Post-Secondary or Undergraduate degree (in related field) preferred.
  • Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
  • Knowledge of banking solutions and processes to advise customers.
  • A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
  • A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
  • A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

About TD:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

We are committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Language Requirement:

We invite both bilingual and French only speaking candidates to apply. As individual positions are identified to be filled, a language needs assessment will be conducted at that time to determine whether that position will require knowledge of a language other than French.

  • Customer Relationship Specialist

    3 weeks ago

    Gatineau, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:We are seeking a skilled Customer Relationship Specialist to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch office, you will be responsible for establishing and maintaining impactful relationships with our customers.Key Responsibilities:Engage customers in day-to-day advice needs, service transactions,...

  • Personal Banking Associate

    2 weeks ago

    Gatineau, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a Personal Banking Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch office, you will be responsible for establishing and maintaining impactful relationships with our customers.Key ResponsibilitiesEngage customers in day-to-day advice needs, service transactions, digital education,...

  • Relationship Manager

    4 weeks ago

    Gatineau, Quebec, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled and experienced Relationship Manager to join our team at BMO. As a key member of our Commercial Sales and Service team, you will be responsible for providing technical expertise and advisory support to our clients, identifying business opportunities, and developing strategic plans to drive growth and...

  • Relationship Manager

    4 weeks ago

    Gatineau, Quebec, Canada BMO Full time

    Job SummaryWe are seeking a highly skilled and experienced Relationship Manager to join our team at BMO. As a key member of our Commercial Sales and Service team, you will be responsible for providing technical expertise and advisory support to our clients, identifying business opportunities, and developing strategic plans to drive growth and...

  • Mortgage Relationship Builder

    2 weeks ago

    Gatineau, Quebec, Canada BMO Full time

    Mortgage Relationship Builder Job DescriptionAbout the Role:We are seeking a skilled Mortgage Relationship Builder to join our team at BMO. As a Mortgage Relationship Builder, you will be responsible for cultivating and building relationships with a referral network to drive new mortgage business and increase BMO's share of the home financing market.Key...

  • Mortgage Relationship Builder

    3 weeks ago

    Gatineau, Quebec, Canada BMO Full time

    Mortgage Sales and Service ProfessionalAbout the Role:We are seeking a highly skilled Mortgage Sales and Service Professional to join our team at BMO. As a key member of our mortgage sales team, you will be responsible for cultivating and building relationships with referral networks to drive new mortgage business and increase BMO's share of the home...

  • Account Management Specialist

    3 weeks ago

    Gatineau, Quebec, Canada beBee Professionals Full time

    Job Summary: Account Management SpecialistbeBee Professionals is seeking an experienced Account Management Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, managing client accounts, and developing relationships with new and existing clients.The ideal candidate should have a...

  • Banking Relationship Manager

    3 weeks ago

    Gatineau, Quebec, Canada Royal Bank of Canada Full time

    Job Opportunity: We are seeking a highly motivated and client-focused individual to join our team as a Banking Advisor. In this role, you will have the opportunity to work with clients to understand their financial needs and provide personalized solutions to help them achieve their goals.Key Responsibilities:Proactively engage with clients to understand...

  • Customer Experience Specialist

    2 months ago

    Gatineau, Quebec, Canada Starbucks Full time

    About UsAt Starbucks, we're passionate about creating a warm and welcoming environment where everyone feels at home. Our stores are the heart of our communities, and we're committed to making a positive impact every day.Our MissionWe believe that every person has the power to inspire and nurture the human spirit – one person, one cup, and one neighborhood...

  • Customer Experience Specialist

    2 months ago

    Gatineau, Quebec, Canada Starbucks Full time

    About UsAt Starbucks, we're passionate about creating a warm and welcoming environment where everyone feels at home. Our stores are the heart of our communities, and we're committed to making a positive impact every day.Our MissionWe believe that every person has the power to inspire and nurture the human spirit – one person, one cup, and one neighborhood...

  • Banking Relationship Manager

    3 weeks ago

    Gatineau, Quebec, Canada Royal Bank of Canada Full time

    Job OpportunityThis role is ideal for individuals who excel in client-focused sales and possess strong problem-solving skills. As a Banking Advisor at Royal Bank of Canada, you will be responsible for providing exceptional client experiences, identifying sales and referral opportunities, and collaborating with RBC partners to help clients achieve their...

  • Senior Client Relationship Manager, Commercial Banking

    2 weeks ago

    Gatineau, Quebec, Canada Scotiabank Full time

    Job SummaryThe Senior Client Relationship Manager, Commercial Banking role is a key position within Scotiabank, responsible for building and maintaining strong relationships with existing business customers. This includes identifying prospects in target markets, developing proposed sales pipelines, and conducting prospect sales calls to qualify opportunities...

  • Customer Service Representative

    2 months ago

    Gatineau, Quebec, Canada beBee Professionals Full time

    Customer Service Specialist **About the Role** beBee Professionals is seeking a skilled Customer Service Specialist to provide exceptional support to our clients. The ideal candidate will possess excellent communication and interpersonal skills, with a strong understanding of customer service principles and practices. **Responsibilities** * Respond to...

  • Customer Service Representative

    2 months ago

    Gatineau, Quebec, Canada beBee Professionals Full time

    Customer Service Specialist **About the Role** beBee Professionals is seeking a skilled Customer Service Specialist to provide exceptional support to our clients. The ideal candidate will possess excellent communication and interpersonal skills, with a strong understanding of customer service principles and practices. **Responsibilities** * Respond to...

  • Customer Service Representative

    2 months ago

    Gatineau, Quebec, Canada beBee Professionals Full time

    Customer Service Specialist **About the Role** beBee Professionals is seeking a skilled Customer Service Specialist to provide exceptional support to our clients. The ideal candidate will possess excellent communication and interpersonal skills, with a strong understanding of customer service principles and practices. **Responsibilities** * Respond to...

  • Customer Service Representative

    2 months ago

    Gatineau, Quebec, Canada beBee Professionals Full time

    Customer Service Specialist **About the Role** beBee Professionals is seeking a skilled Customer Service Specialist to provide exceptional support to our clients. The ideal candidate will possess excellent communication and interpersonal skills, with a strong understanding of customer service principles and practices. **Responsibilities** * Respond to...

  • Bilingual Investment Specialist

    4 weeks ago

    Gatineau, Quebec, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-centric Investment & Personal Banking Specialist to join our Canadian Banking Branch network. As an essential member of our team, you will be responsible for providing exceptional service to our customers throughout their financial journey.Key Responsibilities:Deliver trusted financial advice and...

  • Bilingual Investment Specialist

    4 weeks ago

    Gatineau, Quebec, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-centric Investment & Personal Banking Specialist to join our Canadian Banking Branch network. As an essential member of our team, you will be responsible for providing exceptional service to our customers throughout their financial journey.Key Responsibilities:Deliver trusted financial advice and...

  • Mobile Mortgage Specialist Assistant

    3 weeks ago

    Gatineau, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About the Role:The Mobile Mortgage Specialist Assistant (MMSA) position at TD Bank is a key support role that enables the Specialist to focus on sales and business development activities. As an MMSA, you will provide day-to-day support to the Specialist in all areas of credit administration, processing assigned work volumes in an accurate and efficient...

  • Bilingual Investment Specialist

    4 weeks ago

    Gatineau, Quebec, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused Investment & Personal Banking Specialist to join our Canadian Banking Branch network. As an essential member of our team, you will provide exceptional service to our customers throughout their financial journey.Key ResponsibilitiesBe passionate about financial sales and delivering trusted...