Mortgage Relationship Builder
4 weeks ago
About the Role:
We are seeking a skilled Mortgage Relationship Builder to join our team at BMO. As a Mortgage Relationship Builder, you will be responsible for cultivating and building relationships with a referral network to drive new mortgage business and increase BMO's share of the home financing market.
Key Responsibilities:
- Proactively contact referral and origination sources to discuss home financing solutions.
- Assist with the implementation of targeted marketing programs and promotions.
- Search for cross-sell and up-sell opportunities to position to the branch for individual sales and profitability goals.
- Support the delivery of targeted marketing programs and promotions.
- Seek opportunities to expand the network by obtaining referrals and originations from existing relationships.
- Establish and enhance the Bank's community presence by participating in trade shows and conferences.
- Serve as a customer advocate during application and processing activities.
- Complete onboarding activities as required.
- Deliver exceptional customer service that builds trust through expertise, responsive service, and support.
- Guide customers throughout mortgage application and processing activities.
- Partner with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
- Resolve or escalate issues to meet customer expectations and ensure funds are advanced in a timely manner.
- Provide customers with friendly, courteous, and professional service in response to queries and requests.
- Stay abreast of consumer needs, industry trends, best practices, and regulatory requirements for mortgage products and services.
Qualifications:
- Typically between 3 - 5 years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
- Strong interpersonal, sales, customer service, and negotiation skills.
- Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
- Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
- Strong knowledge of the broader real estate industry and mortgage market.
- Strong negotiation skills.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem-solving skills - In-depth.
- Influence skills - In-depth.
Salary:
Commission-based salary with a competitive pay range and type.
The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://www.bmo.com
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