Client Service Representative

3 days ago


Edmonton, Alberta, Canada BMO Full time
Job Summary

We are seeking a highly skilled and motivated Client Service Assistant to join our team at BMO. As a key member of our Wealth Sales and Service team, you will play a critical role in supporting our Investment Advisors and clients with day-to-day administration and exceptional client service.

Responsibilities
  • Coordinate marketing activities on behalf of the advisory team, including website and social media initiatives.
  • Assist the advisory team in preparing for client meetings, including scheduling appointments.
  • Handle clients' general day-to-day requests and inquiries, including basic money movement and technology issues.
  • Generate reports and documents for IAs and clients as requested and process items for client accounts and files.
  • Maintain and organize client database and client files.
  • Ensure transactions and tasks are appropriately assigned to team members and completed.
  • Provide team members with support on technology issues and general inquiries and escalations related to policies and procedures.
  • Gather and distribute information on updates to training, guidelines, technology, and other business-related information.
  • Develop rapport and instill confidence with the client to develop credibility and promote a positive client experience.
  • Follow through on risk and compliance processes and policies to ensure we safeguard our customers' assets and maintain their privacy.
Qualifications
  • Typically between 1 – 2 years of relevant experience and post-secondary degree in a related field of study.
  • Knowledge of wealth management company and branch operations is an asset.
  • Familiarity with technology applications and software used in the financial planning and investment industry.
  • Successful completion of the Canadian Securities Course and the Conduct and Practices Handbook exam within 18 months from date of hire.
What We Offer

BMO offers a competitive salary and a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.



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