Senior Food and Beverage Operations Manager

3 weeks ago

Saskatoon, Saskatchewan, Canada Marriott Full time
Job Summary

As a Senior Food and Beverage Operations Manager at Marriott International, you will be responsible for supervising daily Food and Beverage (F&B) shift operations and ensuring compliance with all F&B policies, standards, and procedures. You will manage day-to-day operations, monitor quality, and meet the expectations of customers on a daily basis. Additionally, you will maintain the operating budget and verify that standards and legal obligations are followed.

Candidate Profile

Education and Experience

High school diploma or GED; 5 years of experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years of experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

Assist in the ordering of F&B supplies, cleaning supplies, and uniforms.

Supervise daily Food and Beverage (F&B) shift operation and ensure compliance with all F&B policies, standards, and procedures.

Support and supervise an effective monthly self-inspection program.

Operate all department equipment as necessary and report malfunction.

Supervise staffing levels to verify that guest service, operational needs, and financial objectives are met.

Encourage and build mutual trust, respect, and cooperation among team members.

Understand employee positions well enough to perform duties in employees' absence.

Develop specific goals and plans to prioritize, organize, and accomplish your work.

Monitor and maintain the productivity level of employees.

Verify that all team members/supervisors understand the brand-specific philosophy.

Maintain the operating budget, and verify that standards and legal obligations are followed.

Assist supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.

Celebrate and foster decisions that result in successes as well as failures.

Communicate areas that need attention to staff and follow up to ensure understanding.

Coordinate cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendations for improvements.

Establish and maintain open, collaborative relationships with employees.

Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.

Follow property-specific second effort and recovery plan.

Stay readily available/approachable for all team members.

Demonstrate knowledge of the brand-specific service culture.

Providing Exceptional Customer Service

Provide services that are above and beyond for customer satisfaction and retention.

Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serve as a role model to demonstrate appropriate behaviors.

Manage day-to-day operations, verify that the quality, standards, and meeting the expectations of the customers on a daily basis.

Take proactive approaches when dealing with guest concerns.

Set a positive example for guest relations.

Stay readily available/approachable for all guests.

Review comment cards and guest satisfaction results with employees.

Respond in a timely manner to customer service department requests.

Managing and Conducting Human Resource Activities

Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.

Administer the performance appraisal process for direct report managers.

Conduct hourly employee performance appraisals according to Standard Operating Procedures.

Communicate performance expectations in accordance with job descriptions for each position.

Verify that employees are treated fairly and equitably. Strive to improve employee retention.

Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Verify that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Interview and hire management and hourly employees with the appropriate skills to meet the business needs of the operation.

Manage beverage purchasing and control procedures and ensure staff is trained accordingly.

Observe service behaviors of employees and provide feedback to individuals and or managers.

Additional Responsibilities

Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.

Analyze information and evaluate results to choose the best solution and solve problems.

Perform hourly job function if necessary.

Extend professionalism and courtesy to team members at all times.

Comprehend budgets, operating statements, and payroll progress reports.

Perform other duties, as assigned, to meet business needs.

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