Store Events Coordinator

2 weeks ago

Edmonton, Alberta, Canada Michaels Full time
Event Planning and Customer Experience

We are seeking a highly organized and customer-focused individual to join our team as a Store Events Coordinator. In this role, you will be responsible for planning and coordinating events within our store, including children's birthday parties and other craft classes or events.

Key Responsibilities:
  • Plan and coordinate multiple events at once, ensuring a stress-free and engaging experience for guests.
  • Engage with clients of all ages, creating an environment of fun and creativity.
  • Demonstrate and instruct party participants in craft projects, perform face painting, and other activities.
  • Facilitate and implement party add-ons, such as goody bags and balloons, to company standards.
  • Communicate events with clients and store team members.
  • Complete administrative tasks, including answering emails and making phone calls, as needed.
  • Adjust plans and events based on client feedback and needs.
  • Create backup or emergency plans to be executed as needed.
  • Ensure client satisfaction for scheduled events.
  • Uphold company cleanliness and safety standards, setting up, breaking down, and cleaning before and after each event.
Customer Experience:
  • Help customers shop, locate products, and provide solutions.
  • Provide fast and friendly checkout experiences.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards, and complete enrollments.
  • Educate customers on Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck un-load, stocking, and planogram (POGs) processes.
  • Complete merchandise recovery and maintenance.
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations.
  • Cross-trained in Custom Framing selling and production.
  • Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
Requirements:
  • Energetic and enthusiastic personality.
  • Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
  • Excellent people skills.
  • Experience working with children and children's events.
  • Good communication skills, including written, verbal, and nonverbal communication, as well as listening skills.
  • Organizational skills, interpersonal skills, and creative problem-solving skills.
  • Retail and/or customer service experience required.
Work Environment:
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting, with all public areas climate-controlled.

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