Service Advisor
1 day ago
Position Overview
We are seeking a skilled Service Advisor to join our team at First Truck Centre in Saanichton, BC. As a Service Advisor, you will be responsible for creating a high-quality customer experience by greeting customers, booking appointments, writing up work orders, and scheduling repairs.
Key Responsibilities
- Develop and maintain strong relationships with customers to ensure their satisfaction with our services.
- Create estimates and invoices for repairs and services.
- Sell repairs and services recommended by technicians.
- Follow up with customers to ensure they are satisfied with the work performed.
- Explain all work performed and charges to customers.
Requirements
- Excellent customer service skills, both in person and over the phone.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple tasks at once.
- Confidence using computer systems, writing reports, and using scheduling tools.
- Experience with schedules and basic accounting procedures.
- Self-starter with the ability to work in a fast-paced, detailed, and process-driven environment.
- Previous experience in the automotive or trucking industry is an asset.
- Minimum of a High School Diploma.
About First Truck Centre
First Truck Centre is a leading provider of sales, vehicle maintenance, parts, collision, and financing services to the industry. We value career growth and are looking for like-minded individuals to join our team. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. We are an equal opportunity employer.
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