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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada Device and Data Inc. Full time
Job Title: User Support Technician

Device and Data Inc. is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues related to computer systems, software, and hardware.
  • Provide expert advice and training to customers on the use of our products and services.
  • Collaborate with internal teams to identify and resolve technical issues, and implement solutions to prevent future problems.
  • Develop and maintain technical documentation, knowledge base articles, and other resources to support customer support efforts.
  • Stay up-to-date with the latest technology trends, products, and services to ensure our customers receive the best possible support.
Requirements:
  • 1-2 years of experience in a technical support role, preferably in a customer-facing environment.
  • Strong technical knowledge of computer systems, software, and hardware, including operating systems, networking, and security.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal teams, and external partners.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, with a team of experienced professionals.
  • The chance to work with a leading technology company, making a real impact on our customers' lives.