Migration Specialist

3 weeks ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time
About the Role

The Migration Specialist will provide prompt and courteous frontline support for migration or project the Migration Services is currently working on. This role requires effective communication, both verbally and in writing, while working in a fast-paced environment with a complex service offering. The successful candidate will pay close attention to detail in an effort to mitigate potential mistakes in a production environment.

Key Responsibilities
  • Provide superb customer service for Global Relay's clients: handling customer calls, managing customer Salesforce cases, answering customer inquiries, and following up with customers on migration projects.
  • Working with a range of customer contacts in compliance and IT roles.
  • Assisting other departments such as Support, Provisioning, Customer Success & Training.
  • Migration Support for Email Archiving Types
    • Office 365
    • Microsoft Exchange
    • Google Workspace
  • Migration Support for the following message platforms but not limited to:
    • MS Teams
    • Bloomberg
    • Refinitiv Messenger
    • Website
  • Migration Support for social media platforms including but not limited to:
    • Facebook
    • Instagram
    • YouTube
    • LinkedIn
    • Twitter
  • Salesforce Mass Case Creation
About You
  • 3 years experience in Information Technology
  • General understanding of domains, networking principles, message flow, email protocols, and DNS.
  • Salesforce experience preferred
  • Proficiency with Excel is an asset
  • Experience with logging system such as Grafana Loki or Kibana is desirable
  • Strong written and verbal communication in English.
  • Excellent attention to detail and ability to work within defined policies and procedures.
Compensation

Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure.

British Columbia - Base Salary Range: $60,000 - $80,000 CAD

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