Lakeside Hospitality Manager
2 weeks ago
The Guest Services Supervisor will play a vital role in maintaining the high standards of guest service at Eldorado Resort. Reporting directly to the Front Office Manager, this position is responsible for leading the day-to-day operations of the front desk and ensuring that every guest has an exceptional experience.
About You- A minimum of 3 years' experience as a Guest Services Agent or similar role with Opera PMS experience being an asset
- High School graduation required; First Aid certification an asset
- Ability to plan, prioritize, and complete multiple projects in a timely manner
- Capacity to develop common sense solutions to everyday problems
- Skills in developing and motivating staff to achieve goals
- Lead and train front desk team members on guest service standards and procedures
- Supervise front desk operations, including check-in and check-out processes, room assignments, and key card programming
- Maintain accurate records and reports related to guest services and front desk activities
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Participate in staff training programs and contribute to the development of new policies and procedures
- Estimated salary: $55,000 - $65,000 per year (dependent on qualifications and experience)
- Extended health and dental benefits
- Employee and Family Assistance Program
- Shared staff accommodation available
- Discounts on accommodations, dining, and marina services at our sister properties
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