Clinical Manager

4 weeks ago

Edmonton, Alberta, Canada CASA Child, Adolescent and Family Mental Health Full time
About the Role

CASA Child, Adolescent and Family Mental Health is seeking a Clinical Manager to lead our Indigenous Services team in shaping a brighter future for children, youth, and families. As a Clinical Manager, you will be responsible for managing daily operations, providing leadership to multidisciplinary teams, and working collaboratively with partner school divisions to support the integration of mental health prevention, promotion, and intervention programming.

Key Responsibilities
  • Work as the Clinical Lead in the Comprehensive School-Based Mental Health Program by managing daily operations and providing leadership to multidisciplinary teams.
  • Work collaboratively with partner school divisions to support the integration, development, and implementation of mental health prevention, promotion, and intervention programming.
  • Work closely with the Indigenous Wellness Support Services - Professional Practice Leads to support the integration of traditional Indigenous worldviews, cultural protocols, and approaches to mental health care.
  • Identify and manage required clinical and cultural competencies to meet program objectives and outcomes.
  • Oversee and ensure direct reports utilize a holistic, Indigenous-informed, culturally appropriate model of assessment and treatment planning that is family-centered, trauma-informed, and inclusive of biological, psychological, social, spiritual, and cultural factors.
  • Ensure high-quality record management through CASA's electronic medical record (EMR) system.
  • In partnership with the Clinical Practice team, assess and monitor standards of care and adherence to CASA's clinical policies, procedures, operational plans, and any relevant legislation and Acts.
  • Train staff on CASA's organizational values, policies, and practices.
  • Train staff on admission, intake, assessment, treatment planning, clinical documentation, and discharge data collection.
  • Maintain collaborative relationships with partners and across programs.
  • Act as the first point of contact in the complaint resolution process for patients and families.
  • Provide management coverage across the Indigenous Services portfolio as required.
  • Promote a work environment of safety and care for staff and patients.
  • Be responsible for staff adherence to remote travel and safety procedures.
  • Identify clinical and cultural education needs in consultation with the Senior Manager, Clinical Operations, Indigenous Wellness Support Services, and Clinical Practice teams to implement educational priorities.
  • Participate in organizational leadership, clinical operations, and clinical practice meetings.
  • Lead team meetings and communities of practice in collaboration with Indigenous Services leadership.
  • Encourage open and transparent communication from staff on matters pertaining to operational efficiencies and internal/external relationships.
  • Obtain team feedback and utilize change management strategies to successfully implement approved program/service changes.
  • Collaborate with the Senior Manager, Clinical Operations to identify service delivery improvements and suggest enhancements with the lens of evidence-based practice, CASA strategic and operational plans, and Indigenous-informed service delivery.
  • Work with the Indigenous Services team, Wisdom Committee, and Senior Manager, Clinical Operations to gather information and implement any required improvements to clinical processes and service delivery.
  • Collaborate with the Senior Manager, Clinical Operations, the Medical Lead, and Indigenous Wellness Support Services - Professional Practice Leads to routinely review and plan improvements to enhance program quality.
  • Ensure data collection for evaluation, and actively participate in the reporting process.
  • Incorporate evidence-informed best practice models.
  • Work closely with the Indigenous Wellness Support Services team, Elders, and Knowledge Keepers to ensure programs and services are Indigenous-informed and culturally-appropriate, and traditional Indigenous wellness practices and worldviews are embedded into therapeutic orientation.
  • Recognize OCAP (Ownership, Control, Access, and Possession) principles when providing services to and in First Nation and Métis communities.
  • Practice according to the code of ethics and practice standards specific to their discipline, and work with the Clinical Practice department to support the scopes of practice and codes of ethics of other disciplines represented on their teams.

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