Business Operations Specialist

2 weeks ago


Mississauga, Ontario, Canada Disability Solutions Full time
Job Description

This role is designed to provide business process and operations support for IT, focusing on projects, invoicing, contract management, metric and KPI reporting, and consolidated status reporting.

The IT Business Operations Analyst will design and document day-to-day business operating procedures and work with other internal service providers to optimize efficiency. This position will provide support for the IT shared services leadership team.

Key Responsibilities:

  • Financial Management: Assist with budget analysis of OPEX and CAPEX monthly spending reports for all of IT, provide variance explanations, and work with finance to make required adjustments.
  • Project Management: Act as a gatekeeper of project approvals, budget, and timeline information, follow up with project managers to ensure timely processing of IT project documentation, and support project managers as needed.
  • Contract Management: Ensure contracts are properly signed and processed, track IT contracts, expiry of services, instigate renewals as required, and maintain a filing system.
  • Departmental Support: Prepare and file monthly reports to required timelines, coordinate required paperwork for recruitment of employees and contractors, maintain the IT org chart, headcount, and position control system, and schedule and organize departmental activities.


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