Content Claims Specialist
5 days ago
Position Summary
We are currently recruiting for a Content Claims Specialist to join our team at Crawford & Company in Mississauga, ON, Canada.
The role of Content Claims Specialist is a multi-faceted position, which focuses primarily on the following four key areas of our content claims handling operations:
- With a high focus on customer service, our Content Claims Specialist will act as an intermediary between the Insurance Company's property adjusters and their policyholders, assisting with the inventory and valuations of the policyholder's/claimant's total loss contents, which are most commonly caused by theft, water, fire, and other perils.
- We focus on the accurate and timely processing of content claims, via the use of our claims handling methodology and our content claims processing and pricing platform, exclaim.
- Our employees operate from their appropriately set up and equipped home-based offices and are consistently assigned new claim files on a daily/weekly basis.
- Our Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.
Responsibilities
As part of this role, responsibilities include, but are not limited to the following:
- Conduct onsite visits to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
- Ensure consistent and quality/turnaround of all claims in accordance with our productivity and performance standards.
- Work with the support of other teams at Crawford & Company to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
- Adhere to Crawford & Company's commitment to timely and informative updates on the content claims process to adjusters/policyholders.
- Complete/submit detailed work/time logs daily, for all claim task completed.
- Maintain claim related notes in our platform, exclaim, related to various tasks involved in handling the claim.
- Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
- Consistently promote Crawford & Company's brand, image, and reputation in a professional and positive manner.
- May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
Requirements
- A Secondary School diploma.
- Ability to work independently in most circumstances, with minimal supervision.
- Some prior background/experience in the Property claims industry would be considered an asset.
- Be able to provide an adequate workspace, free of noise.
- Employee must provide their own high-speed internet service.
- Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy.
- Own vehicle and valid driver's license.
- Occasional Overnight travel may be required, any business-related expense would be covered by Crawford & Company.
- Strong computer skills (MS Office/Outlook, etc.).
- Strong communication skills.
- Demonstrated ability to adapt to change and new technology.
- Willingness to learn and continuously improve.
Additional Information
We thank all applicants for their interest in Crawford & Company. However, only those selected for an interview will be contacted.
Crawford & Company is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas.
Crawford & Company is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford & Company's own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email as soon as possible to make appropriate arrangements.
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