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Client Service Coordinator II

1 month ago

Vaughan, Ontario, Canada Bayshore HealthCare Full time

Job Title: Client Service Coordinator II

Job Summary:

The Client Service Coordinator II is responsible for handling client and employee care and service inquiries, documenting caller's information, confirming client care service changes, assisting with client intake data entry, and providing reception switchboard coverage as required.

Duties and Responsibilities:

  • Handle and document prospective client inquiries regarding requests for care and service.
  • Notify clients regarding initial and ongoing schedules.
  • Complete data entry as required.
  • Provide vacation and break relief on reception switchboard.
  • Participate in client satisfaction initiatives.
  • Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Client Service Coordinator and/or Supervisors; maintain appropriate documentation.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
  • Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify the Supervisor of any Health & Safety risks or concerns.
  • Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

Schedule:

Weekday evenings and every other weekend rotation (2-10pm and 7-3pm).

Job Qualifications:

Education:

Minimum - Secondary School Diploma along with completion of a related course such as Medical Terminology is preferred.

Experience:

A minimum of two years related customer service experience, preferably in healthcare.

Other Skills and Abilities:

Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team. Demonstrated competency in keyboarding and Windows scheduling software. Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

At Bayshore HealthCare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individual's purpose, potential and wellbeing.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.